08:30 – 18:00

Monday to Friday

L 2 / 365 Little Bourke St.

Melbourne, Australia

 1800 849 149 (AU)

(844) 494 6515 (US)

Document Requirements

To verify your identity, we require the following information from you:

When submitting your documents, please ensure they are:

  • Complete – please avoid covering or obstructing the document.
  • Clear – before submitting your document, ensure it is legible. If you can’t read it, then neither can we!

Primary Documents

The primary document is a form of identification. The ideal form of identity is a full passport (not a passport card). We support extra forms of identification in certain countries:

  • Passport
  • Identity Card
  • Passport
  • Driver’s License (any state)
  • Passport
  • Tax Reference Number (CPF)
  • Passport
  • Identity Card
  • Passport
  • Identity Card
  • Passport
  • Identity Card
  • Passport
  • Identity Card
  • Passport
  • Tax Identification Number (RFC)
  • Passport
  • Identity Card
  • Passport
  • Identity Card
  • Passport
  • Spanish ID (DNI/NIF)
  • Passport
  • Identity Card
  • Passport (not a passport card, must be a full passport book)
  • Social Security Number

Secondary Documents

The secondary document is an independent source for your address. Please ensure this document is:

  • Recent – less than three months old
  • Matches – mentions your full name and correct address.

Provide one of the following items:

  • Utility Bill
  • Mobile Phone Bill
  • Rates Notice
  • Bank Statement